Login Issues | FabriXWork User Guide

Having trouble logging into FabriXWork? This guide helps you resolve authentication problems.

Quick Fixes: Try These First

Fix 1: Check Your Credentials

Verify your username/email is correct (check for typos)
Ensure Caps Lock is off (passwords are case-sensitive)
Try typing your password in a text editor first, then copy-paste

Fix 2: Check Internet Connection

Open a browser and load a website
If on WiFi, try switching to wired (or vice versa)
Try a different network if available

Fix 3: Restart the Application

1. Close FabriXWork completely
2. Wait 10 seconds
3. Reopen and try logging in again

Fix 4: Wait and Retry

If your account is locked due to failed attempts:

Wait 15-30 minutes
Try again with correct credentials

Issue: "Invalid Username or Password"

Possible causes:

Typo in username or password
Wrong account (e.g., personal vs. work email)
Password was changed recently
Account not yet activated

Solutions:

Solution 1: Reset Password

1. Click "Forgot Password?" link on login screen
2. Enter your email address
3. Check your email for reset link
4. Follow the link to create a new password
5. Try logging in with new password

Solution 2: Verify Your Username

- Confirm with your administrator which email/username to use
- Some organizations use SSO (Single Sign-On) with different credentials
- Check for typos: extra spaces, wrong characters

Solution 3: Check Account Activation

- Did you receive an activation email?
- Did you click the activation link?
- If not, contact your administrator to activate your account

Solution 4: Clear Saved Credentials

macOS:
1. Open Keychain Access (in Applications → Utilities)
2. Search for "FabriXWork"
3. Delete any saved entries
4. Restart FabriXWork and enter credentials fresh

Windows:
1. Go to Control Panel → Credential Manager
2. Find FabriXWork entries
3. Remove them
4. Restart FabriXWork and enter credentials fresh

Issue: "Account Locked" or "Too Many Failed Attempts"

What's happening:
For security, accounts are temporarily locked after multiple failed login attempts.

Solutions:

Solution 1: Wait It Out

- Most lockouts last 15-30 minutes
- Don't keep trying—this may reset the timer
- Wait at least 30 minutes before trying again

Solution 2: Contact Administrator

If you need immediate access:
1. Contact fabriXWork Support Team
2. They can unlock your account manually
3. Verify your identity first

Solution 3: Password Reset

Sometimes resetting your password also clears the lockout:
1. Use "Forgot Password?" link
2. Complete the reset process
3. Try logging in with new password

Issue: "Session Expired" or Keeps Logging Out

Possible causes:

Session timeout (security feature)
Browser/app cache issues
Network interruptions
Server-side session invalidation

Solutions:

Solution 1: Check Session Duration

- Sessions typically last 8-12 hours
- If you need longer, log in again (this is normal)
- Save your work before sessions expire

Solution 2: Clear Cache

macOS:
1. Close FabriXWork
2. Go to ~/Library/Application Support/
3. Find and clear FabriXWork cache folder
4. Restart

Windows:
1. Close FabriXWork
2. Go to %APPDATA%\FabriXWork\
3. Clear cache files
4. Restart

Solution 3: Check Network Stability

- Intermittent network can cause session drops
- Try a more stable network connection
- If on WiFi, move closer to router or use wired

Solution 4: Don't Use Multiple Sessions

- Logging in from multiple devices may invalidate sessions
- Use one device at a time when possible
- Log out properly before switching devices

Possible causes:

Network connectivity
Server downtime
DNS issues
Firewall blocking

Solutions:

Solution 1: Check Internet

- Open a browser and load any website
- If nothing loads, fix your internet connection first

Solution 2: Try Different Network

- If on corporate WiFi, try guest network or mobile hotspot
- Some networks may block certain services

Solution 3: Check Server Status

- Contact your administrator to verify server is up
- Ask if there's scheduled maintenance
- Check if other users are affected

Solution 4: DNS Flush

macOS:
1. Open Terminal
2. Run: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
3. Enter password when prompted

Windows:
1. Open Command Prompt as Administrator
2. Run: ipconfig /flushdns

Issue: "Access Denied" or "Unauthorized"

Possible causes:

Account not provisioned for FabriXWork
Permissions changed
Account deactivated
Wrong environment (test vs. production)

Solutions:

Solution 1: Verify Account Status

Contact your administrator to confirm:
- Your account is active
- You have access to FabriXWork
- Your permissions are correct

Solution 2: Check Environment

- Are you logging into the correct environment?
- Some organizations have test and production environments
- Verify the URL/server with your administrator

Solution 3: SSO Issues

If your organization uses Single Sign-On:
1. Make sure you're using the SSO login option
2. Verify your SSO credentials work elsewhere
3. Contact IT if SSO is failing

Password Best Practices

Creating a Strong Password

✅ Do:

Use at least 12 characters
Mix uppercase, lowercase, numbers, and symbols
Use a password manager to generate and store
Use a unique password (not used elsewhere)

❌ Don't:

Use common words or phrases
Use personal information (birthdays, names)
Reuse passwords from other accounts
Write it down in an insecure place

Password Management Tips

Use a Password Manager:

1Password, LastPass, Bitwarden, etc.
Generate strong, unique passwords
Auto-fill credentials securely

Enable Password Reset:

Make sure your recovery email is current
Add a recovery phone number if available
Keep recovery options updated

Issue: Behind Corporate Firewall

What's happening:
Some corporate networks block certain services.

Solutions:

1. Contact IT to whitelist FabriXWork
2. Ask about proxy settings
3. Try from a different network (if allowed)
4. Use mobile hotspot as a test

Issue: VPN Interference

What's happening:
VPN can sometimes interfere with authentication.

Solutions:

1. Try disconnecting VPN temporarily
2. If login works, VPN may need configuration
3. Contact IT to configure VPN properly
4. Some VPNs have split-tunneling options

Still Can't Log In?

Step 1: Document the Issue

Exact error message
When it started
What you've tried
Your username (first initial + last name, or email)

Step 2: Take Screenshots

Login screen
Error message
Any relevant settings

Step 3: Contact Administrator

Reach out to fabriXWork Support Team or IT support with:

Documentation from Step 1
Screenshots from Step 2
Your urgency level (is work blocked?)

Quick Reference

Symptom	Likely Cause	Go To
"Invalid credentials"	Wrong password/username	Invalid Username or Password
"Account locked"	Too many failed attempts	Account Locked
Keeps logging out	Session timeout, cache	Session Expired
Login page won't load	Network, server down	Login Page Won't Load
"Access denied"	Permissions, account status	Access Denied

Related:

Installation Issues - If you can't even open the app
Diagnostic Guide - Start here if unsure
Technical FAQ - Account policies